Vehicle operator licensing to move fully online

News article

Operator licensing facilities for major applications and changes will be online only from August 2022

From 1 August 2022, the Department for Infrastructure (DfI) will no longer be accepting paper applications for new licences, and for major changes to existing licences.

Many applications made on paper forms are on old, outdated forms that DfI can’t accept, and this delays applications.

The Vehicle Operator Licensing (VOL) system has grown and developed so that compliant businesses can apply for a licence, make major changes to it, continue (renew) the licence and if they need to, surrender the licence online. Over 94 per cent of major applications are being made using this faster digital service.

An application checker has recently been introduced so that those making an online application for a new licence can see the important things needed to get their application right first time. They then receive in line guidance as they complete the application.

Submitting a fully completed online application with all supporting evidence cuts down on extra work for you and for DfI. It means that caseworkers can deal with your applications quickly and get you on the road and compliant faster.

Next steps

For these reasons, from 1 August 2022 you won’t be able to submit major applications using paper forms.

DfI will be writing to all existing operators and trade associations to make them aware of changes, giving them at least four weeks’ notice.

Those making a new application should register to use VOL before they need to make their application.

Those already operating should also register for VOL if they don’t already have an online account. All operators should now use the digital service to make major changes to their licence.

Register now or make changes to your licence.

The overall aim is to reduce application processing times. Once this is in place DfI will look at further opportunities for moving other licensing services online.

A small number of businesses won’t be able to use the digital service and DfI will be providing a full assisted digital service for those unable to submit an application online. You can start this help by contacting customer services on 0300 200 7831.


First published 23 June 2022