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Employee focused performance measurement
Tools and techniques to measure and manage your employee performance more effectively
Benchmark your business performance
Use benchmarking to measure your business performance against that of your competitors as a focus for your growth strategy
Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Is my business ready to grow?
Common reasons why you may want to grow your business and how to tell if you're ready to expand.
Financial risk
Understand the main types of financial risks to your business and find ways to mitigate and reduce them
Grow your retail business
Find out how to improve your retail business, attract more customers and grow your sales through tactics like visual merchandising and online retail.
Grow your business successfully
How to identify and overcome the challenges and the pitfalls that you may encounter while growing your business
Risk management
Introduction to the risk management process and the steps to help you identify, manage and minimise risk in your business
Compliance and regulatory risk
How to identify and manage compliance and regulatory risks in your business
How to grow your business
Guidance to help you explore the different ways of growing your business, such as franchising or buying another business, increasing your sales and market share, achieving efficiencies to boost profits or using IP to grow
Operational risk
Understand the sources of operational risk and how to minimise the impact of operational problems in your business
Types of risk your business faces
Understand the main types of business risk - what they mean and how they can affect your business
Strategic risk
What is strategic risk management and how to identify and mitigate strategic risks in your business
Evaluate business risks
Risk evaluation helps you determine the importance of each risk to the business and decide whether to take action
Prevent and reduce business risk
Reducing risk to business involves putting in place processes and methods to deal with the consequences of an adverse event
Strategies to help you manage business risk
Common strategies for treating the risks to your business are avoidance, acceptance, sharing, reduction and elimination
Business risk insurance
What is risk protection insurance and how to insure your business against financial losses associated with business risks
Resource efficiency support for your hotel
Where you can get help, support and advice to improve resource efficiency in your hotel including Invest NI, the Carbon Trust and Love Food, Hate Waste