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Start a sales forecasts
How to use last year's sales as a starting point for your forecast of next year's sales to help manage your business more effectively.
Rules on credit agreements
Understand the rules that govern credit agreements between businesses and consumers such as the consumer credit act and consumer contract regulations.
Rules on advertising credit
The rules governing advertisement for credit or hire facilities including providing clear, easily understood information and a representative example.
Consumer credit rules for businesses that hire out or lease goods
An introduction to how consumer credit rules affect businesses that hire or lease goods including providing a written hire agreement stating the consumer’s rights.
Does my business need a consumer credit licence?
If you sell on credit, lend money, issue credit cards, collect debts or give debt advice, you may need a consumer credit licence to operate.
How to apply for a consumer credit licence
You can apply for consumer credit licensing from the Financial Conduct Authority who will assess your fitness on factors such as competence and past offences.
Benefits of health and safety management systems
Management systems help control risk, reduce costs and improve your reputation, other benefits include increased morale and possible lower insurance premiums.
Using a sales agent
Advice on using an outside agency to sell your products and services, and the legal issues this can raise.
Create your sales plan
How a sales plan will help you to sell your product or service
Online selling
How your business can successfully use the internet to sell its products or service including creating an online shop and marketing online
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service