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Fire safety responsibility
All businesses and commercial premises must have a designated person responsible for fire safety arrangements.
Fire safety: record, review and revise
Keeping and maintaining records of fire safety procedures and testing fire safety equipment.
Benefits of health and safety management systems
Management systems help control risk, reduce costs and improve your reputation, other benefits include increased morale and possible lower insurance premiums.
Cost of living: Support and advice for small businesses
Sources of support and funding to help Northern Ireland businesses.
Using a sales agent
Advice on using an outside agency to sell your products and services, and the legal issues this can raise.
Responsibilities for maintenance of commercial properties
Division of responsibilities between landlords and tenants for maintenance and repair of commercial premises.
Health and safety responsibilities in rented business property
Who is responsible for health and safety duties for rented business premises.
Business networks in Northern Ireland
Use business clubs and forums to make contacts and promote your business in Northern Ireland
Types of outsourcing services
Common types and examples of outsourcing services, including disruptive outsourcing solutions.
Create your sales plan
How a sales plan will help you to sell your product or service
Online selling
How your business can successfully use the internet to sell its products or service including creating an online shop and marketing online
Stock control administration
An administrator or stock controllers' duties, typical paperwork and auditing or checking stock
Paying overseas suppliers
How to pay international invoices and overseas suppliers - common payment methods, their pros and cons, and foreign currency issues.
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.