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Off-premises consumer contracts
Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.
Providing consumers with contract information
Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.
Types of consumer contract
Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.
Diversify your customer base to increase sales
Focusing on the most valuable market segments while reducing risk through diversifying.
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.
Right to cancel consumer contracts
The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.
Exemptions from consumer contracts rules
Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.
Exemptions from the right to cancel consumer contracts
When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.
Consumer contracts delivery and risk
Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.
Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
Risk of diseases, infections and allergies in the workplace
How to understand the risks to your staff and business from diseases, infections and allergies, including specific risks for certain types of business
Diseases, infections and allergies in the workplace
Understanding the risks posed by disease, infection and allergy in certain businesses and how to handle incidents and protect staff and the general public
Health and safety responsibilities of lone workers
Whilst the employers have certain health and safety duties to protect Lone workers, they are also responsible for ensuring their own health and safety
Carry out a risk assessment for lone workers
Minimising health and safety risks means taking account of the special circumstances of lone workers, it is important to carry out a safety risk assessment
Lone working risk assessment checklist
Examples of the special risks lone workers may face and how these may apply to different individuals to help you carry out a lone working risk assessment
What is a lone worker?
Many employees and self-employed people are lone workers - at least part of the time, here are definitions the types of a lone worker, and some examples
Manage risks from substances which can trigger allergies or asthma
Identify and minimise the risks of employees or customers having allergic or asthmatic reactions to certain materials in the workplace, such as dust and mould
Handling an outbreak of infection or disease in the workplace
What you must do if there is an outbreak of disease in your workplace and how you can avoid disruption, including reporting incidents to HSENI (RIDDOR)
Prevent the spread of coronavirus in the workplace
How your business can use measures such as handwashing and social distancing to reduce the risk of spreading coronavirus
Ensure lone workers' safety
The legal responsibilities for managing the extra risks faced by people who work alone, and how to reduce these risks to protect your lone workers