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Tourism industry events and awards
The range of tourism industry events and awards in Northern Ireland that can help you grow your business by improving your skills and raising your profile
Funding support for growing a tourism business
Organisations that offer funding and support initiatives for growing a tourism business in Northern Ireland, such as Tourism NI, Invest NI and others.
Digital marketing for tourism businesses
How your tourism business can take advantage of digital marketing tactics like social media and CRM to promote your offering and drive repeat custom.
Branding for tourism businesses
Advice on how tourism businesses can use branding to set themselves apart from competitors and deliver unique visitor experiences.
Training for the tourism sector
Boost your employees’ skills to grow your business – find training for the tourism and hospitality sector including WorldHost customer service training
Price comparison rules: competitors
Complying with the law when you compare your selling prices to the prices that other traders charge and avoiding giving misleading pricing information.
Price comparison rules
How to stay within the law when you make price comparisons for your products or services and avoid giving misleading pricing information.
Price comparison rules: previous prices
Complying with the law when you compare your new selling prices to prices you charged previously and prevent giving out misleading information.
Pricing inspections
What to expect when a trading standards officer visits your premises.
Pricing information
Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.
Implementing e-commerce
The different technology-related decisions to consider prior to introducing an e-commerce service including specification, domain name and web hosting.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.
Customers' rights to challenge unfair contract terms
Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.