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Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
The European Agreement concerning the International Carriage of Dangerous Goods by Road
Requirements for businesses under ADR on classifying, packaging, labelling and certifying dangerous goods.
The dangerous goods vehicle approval certificate
How to certify vehicles for transporting explosives or dangerous goods to or within certain ADR signatory countries.
Driver training certificates required under ADR
An overview of the training requirements for the vocational 'ADR Certificate' for drivers transporting dangerous goods.
The ADR test required to certify vehicles used to transport dangerous goods
Information on how your business can get your vehicle approved to carry dangerous goods by road under ADR.
Requirements for the carriage of dangerous goods on vehicles at sea
Merchant Shipping Notices and International Maritime Organisation guidance on how to pack your cargo.
Driving dangerous goods and special loads abroad
A guide to regulations governing the transportation of dangerous goods by road and the procedures involved.
Cycling and walking in workplace travel planning
Helping your staff to cycle or walk to work can lead to supporting a healthier and more productive workforce.
Changing travel culture in your business
Change your workplace travel culture through incentives, flexible and home working and investing in videoconferencing.
Workplace travel planning
How a workplace travel plan can reduce the need for travel and promote cost-effective and sustainable alternatives.
Rail transport of dangerous goods
If you have chosen to transport goods by rail, make sure any dangerous goods are properly classified.
Transporting rail freight through the Channel Tunnel
Key rules your business needs to know when transporting dangerous goods on freight trains and road vehicles.
How to move goods by rail
An overview of the rules for moving goods by rail and the key documents needed to transport your goods on the railways.