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Working conditions for computer users
Monitor office conditions such as humidity, temperature, lighting and noise levels to ensure a healthy working environment for employees who use computers
Consult your employees on health and safety
Your responsibilities for involving and consulting employees in your health and safety policy, the benefits of doing so, the law, and how to consult with them
Support and guidance for home heating oil suppliers
How home heating oil suppliers can comply with Trading Standards legislation and avoid consumer disputes.
Create your marketing strategy
Decide how to market your product or service to potential customers by developing a marketing strategy that positions your product to particular customers
Branding and design
Creating a successful brand and using design throughout your business
Traditional marketing
The basics of traditional and offline marketing tactics such as advertising, PR and direct marketing
Start a sales forecasts
How to use last year's sales as a starting point for your forecast of next year's sales to help manage your business more effectively.
Price comparison rules: competitors
Complying with the law when you compare your selling prices to the prices that other traders charge and avoiding giving misleading pricing information.
Price comparison rules
How to stay within the law when you make price comparisons for your products or services and avoid giving misleading pricing information.
Price comparison rules: previous prices
Complying with the law when you compare your new selling prices to prices you charged previously and prevent giving out misleading information.
Pricing inspections
What to expect when a trading standards officer visits your premises.
Pricing information
Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.
Implementing e-commerce
The different technology-related decisions to consider prior to introducing an e-commerce service including specification, domain name and web hosting.
Disabled access and facilities in business premises
Information on what adjustments you can make to ensure your business is accessible to disabled people.
How to improve access for people with disabilities
Change policies and procedures to improve disabled people's access to your business premises, products, and services.
When a person is considered to have a disability
Description of those people who are legally defined as disabled under the Disability Discrimination Act 1995.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.
Customers' rights to challenge unfair contract terms
Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.