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Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Removing physical barriers to access
How to provide access to your services and products for people with disabilities.
Improve access and use of facilities for disabled employees
Make reasonable adjustments to physical features in the workplace to ensure equal access for staff with disabilities.
Seeking permission when improving access to business premises
The permission you might require when making changes to improve access for disabled people on your business premises.
Making our services accessible to disabled people - Lyric Theatre (video)
This video case study outlines how the Lyric Theatre’s premises, equipment, and services make its facilities accessible for all.
Comply with online selling laws: checklist
Overview of the main legislation you need to comply with when selling online to help you check that you have made the right considerations to comply with the law.
Essential terms of an online contract
Minimum terms and conditions that must be included in an online contract including a description, the price, payment structure and delivery details.
Forming online contracts
Understand when an online contract is deemed to be legally enforceable including condition such as offer, acceptance, intention and consideration.
Resolving online contract legal disputes
Resolving online contractual disputes and determining which laws apply including consumer protection laws and reducing uncertainty of terms and conditions.
Electronic signatures and online contracts
How electronic signatures can protect the privacy and integrity of your online communications, the benefits of using them and how the technology works.
Digital certificates and online contracts
When you will need a digital certificate to verify electronically-signed information and read encrypted data.
Fire safety and fire risk assessment
How businesses can identify fire risks, minimise the potential of fire on their premises and understand their duties to fire safety legislation.
Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates.
Fire risk assessment
Carrying out a fire risk assessment and putting in place appropriate measures to ensure the risks are minimised.
Fire safety equipment and evacuation plans
You must be able to detect a fire quickly and have means of escape and equipment to fight the fire as appropriate.
Duties of the appropriate person for fire safety
How the responsible person must have a fire risk assessment in place and minimise risk using a fire management plan.