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Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Create an online shop
The key issues to consider when creating an online shop and selling your products and services online, including the benefits and how to get started.
Set up an online shop with an e-commerce package
Setting up an online shop with functionality such as payment systems, catalogue management and order processing and the e-commerce packages that you will need.
Set up an online shop designed for your business
A custom-made online shop built specifically for your business can offer a good shopping experience for your customers and integrate with your systems.
Plan to set up an online shop
The practical issues involved when planning to set up your online shop, including delivery, online payments, customer care and security precautions.
Set up a basic online shop
Setting up a basic online shop and the equipment and hosting packages you will need including hosting and online payment system.
Benefits of selling online
The advantages to your business of selling online including operational cost savings, reduced processing cost, attracting new customers and gathering data.
Helping customers find your website
An outline of the techniques used to help customers find your online shop including search engine optimisation and pay-per-click advertising.
Avoid online selling pitfalls
How to avoid the problems associated with e-commerce websites, such as inaccurate information, poor navigation, late delivery and lack of customer support.
Marketing your business in Europe
How to market your business effectively in another European country, including researching your target audience and establishing new contacts.
How to improve construction procurement practices
How to reduce waste on your site by forecasting material needs accurately and pre-qualifying subcontractors.
Reducing construction waste by being involved in the design process
How the input of construction contractors into the project design phase can help to reduce construction waste.
Forecast, measure and report waste in your construction projects
How construction clients can work to forecast, measure and report waste from their construction projects.
Embedding a culture of waste reduction in your construction business
How to ensure that construction contractors' waste management initiatives are efficiently implemented.
Reduce waste in your construction procurement processes
How clients can reduce overall waste in construction projects through better processes in procurement.
Using improved construction logistics to reduce waste
How construction contractors can use a logistics plan to efficiently manage on-site construction waste.
Reduce waste in your construction supply chain
How more effective design and planning can help clients to reduce construction waste in the supply chain.
Cut waste from smaller construction projects
Identifying and reducing waste in small construction projects can be challenging but also cost-productive.