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Fair and meaningful environmental claims
It is important that your customers are not misled by the way comparative environmental claims are made.
Environmental claims on goods and services
How your business can comply with your obligations under consumer protection law when making environmental claims.
Business to business sales contracts
Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from consumer transactions.
Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online.
Select a commercial agent
Sources of information on commercial agents and the qualities you should look for in an agent including their history, financial security and reputation.
Sell through a commercial agent
How to get help in selling by accessing specialist sales skills to explore new and overseas markets by working with an independent commercial agent.
Difference between a quotation and an estimate
The difference between a price quotation and an estimate, and when each may be appropriate.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.
Prepare a written estimate
Ways of drawing up a written estimate and what to include, such as the overall price, a breakdown of costs, schedule and terms.
Prepare a written quotation
When to provide a written quotation and what you should include in it such as the overall price, breakdown of costs and contact details.
Prepare a price list
How to put together a price list and the legal obligations you must adhere to.
Win contracts at the right price
Discover what clients look for when weighing up different tenders including the lifetime cost of products and services.
Retain and grow your customer base
How to keep existing customers, grow your customer base and improve the effectiveness of your sales.
Understand your customer base and your market
How to sell more to a secure base of customers that buy repeatedly and regularly with a customer retention strategy.
Identify your most valuable customers
Using sales records to identify your most profitable customers, for example those who pay quickly, buy high-margin profits or always pay full price.
Using your customer data to increase sales
How your customer data can be used to improve sales performance, for example through referral incentives, testimonials and email marketing.
Retain your most valuable customers
Taking care of valuable customers and building relationships through tailoring their experience, resolving problems quickly and offering preferential treatment
Off-premises consumer contracts
Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.
Providing consumers with contract information
Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.
Types of consumer contract
Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.