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Types of outsourcing services
Common types and examples of outsourcing services, including disruptive outsourcing solutions.
Impact of cyber attack on your business
Understand the impact of cyber attacks on businesses and their finances, reputation and consumer confidence.
Create your sales plan
How a sales plan will help you to sell your product or service
Environmental review staff interviews
How to talk to key people in order to understand the environmental performance of your business
Online selling
How your business can successfully use the internet to sell its products or service including creating an online shop and marketing online
Examples of popular open source products and types
Common types of open source software and examples of applications for small business accounting, project management, etc.
Paying overseas suppliers
How to pay international invoices and overseas suppliers - common payment methods, their pros and cons, and foreign currency issues.
Choosing computer hardware for your business
Key things to consider when you choose and buy computer hardware for your business.
Promoting your business online
Low-cost ways to promote and market your business, products or services on the internet.
WEEE user responsibilities
What your business must do when you are disposing of your waste electrical and electronic equipment
Water use authorisations
When you need an authorisation or licence for taking or storing water from a surface or groundwater source
Advantages of water efficiency in business
Some of the financial and non-financial benefits of taking a sustainable approach to water use in your business
How to analyse water use in your business
How you can assess the cost of your business water use by analysing how much water you use across all operations
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.