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Advantages and disadvantages of having a podcast
Understand the pros of having a podcast for your business such as digital reach and the cons such as time and resources.
Pricing legislation
Legislation that protects consumers from unfair commercial practices, including misleading pricing information such as the unfair trading regulations.
How to get sales appointments
Getting the customer's attention and persuading them to meet you at a sales appointment by getting past the gatekeeper and handling objections
Sales meeting checklist
A step-by-step approach to the sales process from preparation and sales meetings through to closing a sale
Generating sales leads
The importance of leads and generating and qualifying sales prospects including mapping your territory and using databases
The sales meeting
How to prepare for and get the best out of your sales meeting including knowing your customer and making a presentation
Efficiency and environment - find a case study
Case studies on how businesses have tackled environmental issues, process and resource efficiency and worked successfully to reduce their impact on the environment
How you can use mobile marketing and m-commerce
How you can choose the right strategy and platform for your mobile commerce
What are mobile marketing and m-commerce?
Which technologies allow mobile commerce such as mobile websites, apps, mobile advertising and SMS
M-commerce and mobile marketing benefits
Some of the benefits of mobile marketing and m-commerce
Advantages and disadvantages of SMS marketing
Understand the benefits that marketing by text message brings and the pitfalls and costs associated with it
Creating mobile content for your business
How to successfully reach potential customers through mobile commerce, considering the needs of mobile users
Mobile advertising
How to create an advertising campaign for mobile formats and methods for measuring success
The sales process
How to follow a step-by-step process to achieve sales, and build long-term customer relationships
Sales follow-up and relationship building
How to develop trust by ensuring a smooth transition from order to successful delivery and beyond
Make the right sales contacts
Who you should be talking to when contacting target customers and how identify decision makers
Preparing to sell
An overview of what you need to consider before your business sells anything including sales environments and channels.
Tips for creating an LGBTQIA+ inclusive workplace
Practical steps to help employers make lesbian, gay, bisexual, transgender, queer, intersex and/or asexual (LGBTQIA+) staff feel included and respected in the workplace.
What is sexual orientation discrimination in the workplace?
How to identify different types of workplace sexual orientation discrimination and some examples of these.
LGBT staff: employer legal duties
The legal responsibilities to ensure that employers do not discriminate against lesbian, gay, bisexual, and trans staff.