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Product safety and metrology - Northern Ireland
Guides on specific product safety and metrology regulations for businesses placing goods on the market in Northern Ireland
EU trade mark protection and comparable UK trade marks
Guidance for businesses and organisations holding EU trade marks at the end of the transition period
Using digital innovation to benefit our business - GRAHAM Group (video)
Shervin Yousefzadeh and Victoria Allen from GRAHAM Group talk about the company's digital transformation
Using robotics to increase efficiency in our business - NC Engineering (video)
Robert Nicholl from NC Engineering describes how the company has introduced automation and robotics in their manufacturing process to increase their efficiency and competitiveness
Business contracts and fair competition
Forming contracts with other businesses, resolving disputes and competing fairly
Product safety
Laws and guidance for businesses on product safety in Northern Ireland
CLP - Classification, Labelling and Packaging
What the CLP regulation is, knowing your role within the supply chain and your responsibilities to ensure compliance
EU CLP
Your role and responsibilities under EU CLP and where to get support for your activities which fall within scope
GB CLP
Your role and responsibilities under GB CLP and where to get support for activities which fall within scope
EU REACH
How EU REACH affects businesses in Northern Ireland and where to get support if your activities fall within scope
UK REACH
Guidance on how UK REACH regulates chemical substances that are imported into Great Britain from Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Delegation skills for business owners and directors
Why effective delegating of business tasks can be efficient time management and how to best go about it.