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Consumer rights and protection
Guidance on the rights of consumers and your legal obligations when selling goods and services
Cost-plus versus value-based pricing
The pros and cons of setting prices linked to costs or pegging prices against the benefits you offer customers.
Different types of pricing tactics
Take advantage of different pricing strategies including discounting, odd value pricing, loss leaders, skimming, penetration.
Raising or lowering prices
How to analyse the impact of price changes and explain them to customers and the considerations to take before raising or lowering prices.
Identifying signs of domestic and sexual abuse
Spot the signs of domestic and sexual abuse in your employees, such as absenteeism, anxiety, injuries and problems concentrating.
Business to business transaction rights
Basic rights when buying or hiring goods and services that can be excluded from contracts between businesses (as opposed to between businesses & consumers).
The Unfair Contract Terms Act
Restrictions on business-to-business contracts - exclusion clauses and the test of reasonableness and how these apply to your business, including sole traders.
Use terms and conditions to get more from your supplier
When buying goods or services from another business, try to negotiate with your suppliers to include contract terms and conditions that benefit your business.
Remedies for breach of supplier contracts
What to do if the goods or services you purchase don't match the contract you've agreed with your supplier and what laws apply in these situations.
Terms and conditions when buying goods and services from another business
Businesses buying goods or services from another business should make sure the seller hasn't inserted any exclusion clauses and left you at a disadvantage.
Terms and conditions for IT and online contracts
Advice on protecting your intellectual property with contacts when procuring certain IT services and on checking how web-based contracts will be concluded.
Counselling and support for domestic and sexual abuse
The range of local information and support services for domestic and sexual abuse in Northern Ireland.
Why domestic and sexual abuse is a workplace issue
The definitions of domestic and sexual abuse, and how this affects victims in their place of work.
What to include in a workplace policy on domestic and sexual abuse
A checklist of what to include in your workplace policy on domestic and sexual abuse and an example policy.
Benefits of a workplace policy on domestic and sexual abuse
How developing a workplace policy on domestic and sexual abuse can help you meet legal requirements and offer business benefits.
Practical steps to support employees affected by domestic and sexual abuse
A list of practical measure your business can use to support employees affected by abuse, such as diverting phone calls and allowing flexible working.
Workplace policy on domestic and sexual abuse
A guide to developing a workplace policy on domestic and sexual abuse and supporting employees who are abused.
Consider the full life cycle in environmental claims
Consider whether selective environmental claims about a product or service may give an overall misleading impression.
Substantiate your environmental claims
Businesses should provide evidence, which can be verified, to support their objective or factual environmental claims.
Truthful and accurate environmental claims
How to avoid misleading consumers by giving them an inaccurate impression, even if those claims are factually correct.