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The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Promote your event
How to promote your event by developing a brand and creating a marketing strategy and plan for promotional tactics
Regulations and licences for events
Information about the legal requirements you should consider when organising events such as entertainment licences and health and safety regulations
Event organisation checklist
A checklist for event organisers to keep track of the planning process from the initial planning stage to the post-event evaluation
Support and funding for events
Tourism NI’s tourism event funding programme, including goals, criteria and example events which have received funding
Plan and organise an event
Set event objectives and consider the various elements of your event, such as the venue, catering and entertainment
Resource efficiency support for your hotel
Where you can get help, support and advice to improve resource efficiency in your hotel including Invest NI, the Carbon Trust and Love Food, Hate Waste
Material efficiency and reducing waste in your hotel
How to reduce waste and use materials more efficiently in areas across your hotel including procurement and office, bedroom, kitchen and cleaning consumables
Save water in your hotel
Use water more efficiently in your hotel in guest rooms, catering, laundry, swimming pools and grounds maintenance, investigate alternative water sources
Ten top tips for resource efficiency in your hotel
Easy-to-follow tips for improving energy, water and materials efficiency and reducing waste in your hotel, from controlling bedroom temperatures to recycling
Use resources efficiently in your hotel
How hotels can cut costs and reduce their environmental impact by minimising waste and using water and energy more efficiently
Organising events in Northern Ireland
How to organise an event in Northern Ireland, including types of event, legal issues, planning, promotion and advice for success
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Niche tourism markets in Northern Ireland
The range of new and emerging niche tourism opportunities in Northern Ireland, such as food tourism and golf tourism.
Package travel regulations
What is a 'package' holiday, and what are your legal obligations if you provide one to your guests surrounding the marketing, booking and delivery of the package