Consumer rights and protection
The eCommerce Directive and the UK
What you need to do now that the eCommerce Directive no longer applies to the UK
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties
Privacy and data protection in direct marketing
What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing
Consumer credit
An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority
Weights and measures
The law applying to the supply and sale of goods (including food and drink) by weight or other measures such as volume or length
Contract law in Europe
Contract law varies in different member states, although some harmonisation has been introduced
Consumer law in Europe
Understanding consumer protection law in the European Union including providing information, safety and product labelling and packaging regulations
Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online
Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates
Fair trading, trade descriptions and Trading Standards
An introduction to fair-trading laws, trade descriptions and the role of Trading Standards and how the rules apply to your business and what you must do