Consumer rights and protection

  • The eCommerce Directive and the UK

    What you need to do now that the eCommerce Directive no longer applies to the UK.

  • Trade and treat customers fairly

    How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.

  • The Consumer Rights Act

    Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.

  • Customer protection

    An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.

  • Consumer contracts

    Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.

  • Returns and refunds, warranties and complaints

    Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.

  • Privacy and data protection in direct marketing

    What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing.

  • Consumer credit

    An overview of the rules about consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority.

  • Weights and measures

    The law applying to the supply and sale of goods (including food and drink) by weight or other measures such as volume or length.

  • Support and guidance for home heating oil suppliers

    How home heating oil suppliers can comply with Trading Standards legislation and avoid consumer disputes.

  • Contract law in Europe

    Contract law varies in different member states, although some harmonisation has been introduced.

  • Consumer law in Europe

    Understanding consumer protection law in the European Union including providing information, safety and product labelling and packaging regulations.

  • Distance and online selling rules

    A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online.

  • Selling online: consumer contracts

    Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates.

  • Fair trading, accurate descriptions and Trading Standards

    An introduction to fair-trading laws, accurate descriptions and the role of Trading Standards and how the rules apply to your business and what you must do.

  • Environmental claims on goods and services

    How your business can comply with your obligations under consumer protection law when making environmental claims.