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Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Is my business ready to grow?
Common reasons why you may want to grow your business and how to tell if you're ready to expand.
Rules on credit agreements
Understand the rules that govern credit agreements between businesses and consumers such as the consumer credit act and consumer contract regulations.
Rules on advertising credit
The rules governing advertisement for credit or hire facilities including providing clear, easily understood information and a representative example.
Financial risk
Understand the main types of financial risks to your business and find ways to mitigate and reduce them
Consumer credit rules for businesses that hire out or lease goods
An introduction to how consumer credit rules affect businesses that hire or lease goods including providing a written hire agreement stating the consumer’s rights.
Grow your business successfully
How to identify and overcome the challenges and the pitfalls that you may encounter while growing your business
Does my business need a consumer credit licence?
If you sell on credit, lend money, issue credit cards, collect debts or give debt advice, you may need a consumer credit licence to operate.
How to apply for a consumer credit licence
You can apply for consumer credit licensing from the Financial Conduct Authority who will assess your fitness on factors such as competence and past offences.
Risk management
Introduction to the risk management process and the steps to help you identify, manage and minimise risk in your business
Compliance and regulatory risk
How to identify and manage compliance and regulatory risks in your business
Food and drink - find a case study
Case studies highlighting success stories of businesses in the food and drink industry
How to grow your business
Guidance to help you explore the different ways of growing your business, such as franchising or buying another business, increasing your sales and market share, achieving efficiencies to boost profits or using IP to grow
Operational risk
Understand the sources of operational risk and how to minimise the impact of operational problems in your business
Types of risk your business faces
Understand the main types of business risk - what they mean and how they can affect your business
Strategic risk
What is strategic risk management and how to identify and mitigate strategic risks in your business
Evaluate business risks
Risk evaluation helps you determine the importance of each risk to the business and decide whether to take action
Prevent and reduce business risk
Reducing risk to business involves putting in place processes and methods to deal with the consequences of an adverse event