Search results
Product safety and metrology - Northern Ireland
Guides on specific product safety and metrology regulations for businesses placing goods on the market in Northern Ireland
Hatching eggs and chicks marketing standards
Overview of the marketing standards for hatching egg and chick producers, manufacturers, retailers and distributors.
Understanding social value in public procurement
What social value is in public sector procurement, how you demonstrate it in a tender submission and what resources are available to assist your business.
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Wine trade
An outline of the wine industry in the UK, including wine trading regulations and rules for importing and exporting wine.
Managing the supermarket supplier relationship
How to complain about a supermarket if you are a direct supplier and feel you have been unlawfully or unfairly treated.
Food and drink business support and funding
Where to get advice, funding and skills support for food and drink businesses in Northern Ireland.
Funding support for food and drink businesses
Funding support for food and drink businesses in Northern Ireland.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.
Five top tips for public sector tenders
Tips and advice on how to make your public sector tender bid a success, such as starting with smaller contracts and spotting opportunities early.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Finding out about private and public contracts
Where to search for private and public sector contract tender opportunities for your business.
Should you bid for a tender?
The key points to consider when deciding to tender for a contract.