Search results
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Commercial dispute resolution: common contractual clauses
Examples of common contractual clauses that may be included between businesses.
Commercial dispute resolution: litigation
When alternative dispute resolution methods fail, court-based litigation can be used to come to a decision.
Commercial dispute resolution: mediation
Mediation as an option for resolving commercial disputes, the benefits of confidentiality and the mediation process in Northern Ireland.
Commercial dispute resolution: arbitration
Arbitration as an option for resolving commercial disputes, organising an arbitration, setting rules and choosing and arbitrator.
Commercial dispute resolution: adjudication
Adjudication is a popular method of commercial dispute resolution, often used in the construction industry.
Commercial dispute resolution
Guide to commercial dispute resolution options including mediation, arbitration, adjudication and litigation and the advantages and disadvantages of each.
The law and selling online
The different regulations you need to understand when selling products and services online to consumers.
The different online selling regulations
The legal position and the relevant legislation to consider when selling online, including data protection, consumer protection and electronic commerce
Does my business need a consumer credit licence?
If you sell on credit, lend money, issue credit cards, collect debts or give debt advice, you may need a consumer credit licence to operate.
Rules on credit agreements
Understand the rules that govern credit agreements between businesses and consumers such as the consumer credit act and consumer contract regulations.
How to apply for a consumer credit licence
You can apply for consumer credit licensing from the Financial Conduct Authority who will assess your fitness on factors such as competence and past offences.