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Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Seven top tips for creating a screen tourism experience
Best practice advice for offering a screen tourism experience, including social media, working influencers and creating immersive experiences
Screen tourism opportunities
Guidance on the screen tourism opportunities for businesses as Northern Ireland grows in popularity as a filming location
Public liability insurance for tourist businesses
Although it’s not a legal requirement, It is a good idea to get public liability insurance for your tourism business to cover the risk of being sued.
Music licences for tourism businesses
The type of licences you must have to play recorded or live music in your business, including background music, the radio or live bands, and the exemptions.
Green Tourism Certification
Certification for tourism businesses who meet certain environmental performance criteria including wastes management and biodiversity: bronze, silver or gold.
Legal and licensing help for new tourist accommodation businesses
You should be aware of the various legal considerations before starting up a tourist accommodation business, such as certification.
Entrepreneurship for tourist accommodation providers
Accommodation providers can benefit from strategic planning and taking an entrepreneurial approach to running the business.
Quality assessment and star ratings for new accommodation businesses
Tourism NI runs a voluntary quality grading scheme for accommodation businesses – find out how to get your new business graded to boost your reputation.
The tourist economy in Northern Ireland
Key facts and figures about the tourism industry in Northern Ireland.
Certifying a new accommodation business
If you are starting up a new tourist accommodation business such as a hotel or bed and breakfast, you must apply to get certification from Tourism NI.
Support available for accommodation businesses
Help, support and advice for tourist accommodation providers such as hotels and guesthouses, including Invest NI and Tourism NI.
Categories of accommodation business
The eight accommodation categories in Northern Ireland including hotel, guesthouse, bed and breakfast and hostel.
Start a tourist accommodation business
How to start a tourist business in Northern Ireland, including the tourism economy, key considerations, challenges and certification.