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Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Is my business ready to grow?
Common reasons why you may want to grow your business and how to tell if you're ready to expand.
Paying business rates
Payment options available for you to pay your business rates bill, what you should do if you can't pay your bill, and what will happen if you don't.
Help available for business rates
Information on various rate relief and support schemes for businesses.
Structuring a board of directors
How to best structure a board of directors with responsibility for key areas of the business
Fire safety and building work
Taking into account building regulations requirements for fire safety when building, extending or materially altering your business premises.
Business and commercial environment of Northern Ireland
Key trading sectors, business taxation and government help for businesses in Northern Ireland
Demographics of Northern Ireland
Overview of population, labour market, main business centres and economic activity in Northern Ireland
Core skills all businesses require
Core skills your business needs to function successfully in areas including leadership, finance, and personnel.
Recovering assets of a dissolved company
Basics of recovering dissolved company assets and the role of the Crown Solicitor for Northern Ireland.
Invoicing and payment terms
How to devise payment terms and an invoicing system to maintain a healthy cashflow.
Choose an accountant for your business
How to choose the best accountant for your business' accounting, financial and taxation requirements.
Financial risk
Understand the main types of financial risks to your business and find ways to mitigate and reduce them
European banking services
An overview of the different services offered by commercial banks in Europe.
Investment appraisal techniques
Techniques for assessing potential business investments and key factors to consider.
Insure your business: people, life and health
How insurance offers protection against the consequences of your or an employee's illness, injury or death.
Insolvency
An overview of the options available if you or your business is insolvent.
Owed money from a bankrupt or a company in liquidation
What to do if your business is owed money by an individual in bankruptcy or a company in compulsory liquidation
Floating on the stock market
The pros and cons of making a company public and how the stock market flotation process works.