Search results
Responsibilities for maintenance of commercial properties
Division of responsibilities between landlords and tenants for maintenance and repair of commercial premises.
Health and safety responsibilities in rented business property
Who is responsible for health and safety duties for rented business premises.
Create your sales plan
How a sales plan will help you to sell your product or service
Online selling
How your business can successfully use the internet to sell its products or service including creating an online shop and marketing online
Recycling waste in your hotel
The benefits of recycling waste in your hotel, and consideration for starting a recycling scheme including which materials are suitable for recycling
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Material efficiency and reducing waste in your hotel
How to reduce waste and use materials more efficiently in areas across your hotel including procurement and office, bedroom, kitchen and cleaning consumables
Save water in your hotel
Use water more efficiently in your hotel in guest rooms, catering, laundry, swimming pools and grounds maintenance, investigate alternative water sources
Ten top tips for resource efficiency in your hotel
Easy-to-follow tips for improving energy, water and materials efficiency and reducing waste in your hotel, from controlling bedroom temperatures to recycling
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.
Energy efficiency in your hotel
Save money, enhance your reputation and help the environment by making your hotel more energy efficient through best practice environmental techniques
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service