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Skills and training for company directors
Extra training that may be needed to fulfil the duties of a company director.
Managing your team
Discover the skills that make for successful team management.
Staff monitoring: reasons and methods
What workplace monitoring is, why monitor staff, and the methods you can use for surveillance.
Staff monitoring: deciding if it is justified
Using an impact assessment to determine if staff monitoring is justified and ensuring that you meet legal requirements on privacy.
Staff security and monitoring employees
How to ensure the safety of your staff and the rules to follow when using surveillance in the workplace.
Set up staff monitoring policies
Writing staff monitoring policies, particularly on the use of computers phones, and business vehicles.
Monitor staff correctly and lawfully
How to monitor your staff in accordance with the law and best practices.
Penalties for improper staff monitoring
The right and wrong way to monitor workers, and the penalties for improper staff monitoring.
Core skills all businesses require
Core skills your business needs to function successfully in areas including leadership, finance, and personnel.
Accepting card payments in retail
How to start accepting card payments in your business, and the types of card that can be used for payments.
Types of retail payment
The types of payment that retail businesses may accept, including cash, card and credit agreements, and how to choose the right option for your business.
Skills required by growing businesses
How the complexity and variety of skills your business needs to access increase as your business grows.
Point-of-sale systems
The features and benefits of using a point-of-sale system in your business and how to choose the right system to suit your needs.
Leadership skills for business owners and directors
Skills that directors and business owners need to develop to be effective leaders.
Strategy skills for business owners and directors
How strategy can help your business, and how to use SWOT and gap analyses to determine business strategy.
Skills and training for directors and owners
The key skills needed by business owners and directors and how these skills can be developed.
Building a management team
Key considerations when building an effective management team for your business.
Review your suppliers' performance
How to manage supplier performance, and what evaluation criteria to use when conducting supplier performance reviews.
Supplier service level agreements
Importance of service level agreements in supply chain management, key clauses and best practices.
Ending supplier contracts
Possible penalties, operational barriers and other points to consider when ending a contract with a supplier.