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Benefits of email and the internet
Discover the advantages of using the internet and email when doing business or advertising online.
Business phones: buyer's checklist
Use our checklist to help you determine your requirements and buy the best phone system for your business.
Advantages and disadvantages of VoIP
How Voice over Internet Protocol works, what are the benefits of VoIP, and how to use it to your business' advantage.
Handling higher volumes of incoming calls
Use automated telephony features such as call distribution or automatic attendants to handle a high volume of calls.
Computer telephony integration (CTI)
What is computer telephony integration or CTI, and how integrating telephone and IT systems can benefit your business.
Basic telephony functions
Six essential functions of office phones systems, and how best to use them to benefit your business.
Advantages and disadvantages of mobile phones in business
Pros and cons of using mobile phones and tablets in the workplace, and possible risks to your business.
Sample telephone usage policy
How to write an acceptable telephone usage policy for your business to ensure that you include all the key terms.
Choose the right telecoms supplier
Key things to consider when selecting a supplier for your business' telecoms service.
Using your mobile in EU and EEA countries
How leaving the EU has affected mobile roaming in EU and European Economic Area (EEA) countries.
ISP service level agreements
What are ISP service level agreements, what needs to be included and how to use SLAs to ensure your business internet is reliably up and running.
Chemical manufacturing environmental performance management
How to manage your business' impact on the environment through improved procedures and green chemistry.
Chemical manufacturer packaging obligations
The environmental responsibilities your chemical manufacturing business faces if it produces or uses packaging.
What is green chemistry?
Green chemistry is defined by 12 key principles that you can use to evaluate your production processes.
Chemical manufacturing resource efficiency
Using resources efficiently in your chemical manufacturing business to reduce your costs and environmental impacts.
Obtaining, recording and managing consent under the UK GDPR
Introduction to consent under the UK GDPR, the right to withdraw it, and the consequences of non-compliance with consent requirements.
Lawful basis for processing of personal data
An overview of the six lawful bases for processing personal data under the UK GDPR, and how to rely on them in your business.
Who does the UK GDPR apply to?
Understand the difference between data controllers and processors, and how the UK GDPR applies to each group.
Data protection principles under the UK GDPR
Key UK GDPR principles include lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security and accountability.
What is considered personal data under the UK GDPR?
Find out what constitutes personal data under the UK GDPR, and if your processing activities need to comply with the UK regulation.