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Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online.
Health and safety in care service businesses
Assess the specific risks to care services businesses and keep clients and staff free from harm in creches, playgroups, residential care homes and clinics
Health and safety risks for care service employees
Dealing with health and safety issues for employees working in care service businesses from stress to lifting injuries, violence and hazardous substances
Hygiene and hazardous substances in care service businesses
Health, hygiene and safety in kitchens, wash areas and when dealing with laundry, waste and hazardous substances in businesses that provide care services
Vetting, AccessNI and training in care service businesses
Use thorough employee checks and training to make sure your staff can provide the service your clients require in a business that provide care services
Register a care service business
How to register a care service business (such as a nursery, residential care home or clinic) with the Regulation and Quality Improvement Authority (RQIA)
Select a commercial agent
Sources of information on commercial agents and the qualities you should look for in an agent including their history, financial security and reputation.
Sell through a commercial agent
How to get help in selling by accessing specialist sales skills to explore new and overseas markets by working with an independent commercial agent.
Checklist: workplace smoking, drugs and alcohol policies
What your workplace policies for smoking drugs and alcohol should look like, and sample guidance you can download.
Difference between a quotation and an estimate
The difference between a price quotation and an estimate, and when each may be appropriate.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.
Prepare a written estimate
Ways of drawing up a written estimate and what to include, such as the overall price, a breakdown of costs, schedule and terms.
Prepare a written quotation
When to provide a written quotation and what you should include in it such as the overall price, breakdown of costs and contact details.
Prepare a price list
How to put together a price list and the legal obligations you must adhere to.
Win contracts at the right price
Discover what clients look for when weighing up different tenders including the lifetime cost of products and services.
Retain and grow your customer base
How to keep existing customers, grow your customer base and improve the effectiveness of your sales.
Understand your customer base and your market
How to sell more to a secure base of customers that buy repeatedly and regularly with a customer retention strategy.
Identify your most valuable customers
Using sales records to identify your most profitable customers, for example those who pay quickly, buy high-margin profits or always pay full price.
Using your customer data to increase sales
How your customer data can be used to improve sales performance, for example through referral incentives, testimonials and email marketing.
Retain your most valuable customers
Taking care of valuable customers and building relationships through tailoring their experience, resolving problems quickly and offering preferential treatment