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Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service
Life cycle assessment
How to assess the life cycle of your products and services to calculate the possible impact on the environment
Corporate ecosystem services assessment
How to assess how your business depends and impacts on natural resources and services
Setting environmental targets
Setting targets so that you can measure your business' improvements from the environmental baseline
Acting on your environmental review
An action plan provides the method through which environmental improvements are achieved
Types of stock
The four main types of stock - raw materials and components, work in progress, finished goods and consumables
Establishing the baseline for an environmental review
How to assess the current environmental performance situation in your business to establish a baseline
Make the non-financial case for environmental improvements
The non-financial factors to consider when persuading management about the viability of environmental improvements.
What is open source software?
What is open source software, how does it work and how is it different to proprietary, closed-source software.
Tips for selecting open source business software
How to choose what open source software to use in your business and make sure that you get the most of it.
Find support for open source software
Where to find support and training for implementing open source solutions in your business.
What is an environmental review?
An environmental review is a three-stage process of assessing environmental performance and making improvements.
Stock security
Set up a security policy, prevent employee theft and ensure you comply with health and safety requirements
Using RFID for inventory control, stock security and quality management
RFID inventory management provides a highly versatile way to control and track stock
Control the quality of your stock
Stock and batch tracking, checking goods and the British Standards Institute scheme for quality management