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Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Is my business ready to grow?
Common reasons why you may want to grow your business and how to tell if you're ready to expand.
Paying business rates
Payment options available for you to pay your business rates bill, what you should do if you can't pay your bill, and what will happen if you don't.
Help available for business rates
Information on various rate relief and support schemes for businesses.
Rules on credit agreements
Understand the rules that govern credit agreements between businesses and consumers such as the consumer credit act and consumer contract regulations.
Benefits of improving heating system efficiency
Efficient heating systems can save you money, improve your business' image and prepare you for future regulation.
How to cut carbon emissions from business buildings
Some of the measures you can take to cut the greenhouse gas emissions from your business premises and buildings.
Rules on advertising credit
The rules governing advertisement for credit or hire facilities including providing clear, easily understood information and a representative example.
Installing efficient heating and hot water equipment
Types of energy-efficient heating and hot water equipment and how to choose the best system for your building.
Fire safety and building work
Taking into account building regulations requirements for fire safety when building, extending or materially altering your business premises.
Financial risk
Understand the main types of financial risks to your business and find ways to mitigate and reduce them
Consumer credit rules for businesses that hire out or lease goods
An introduction to how consumer credit rules affect businesses that hire or lease goods including providing a written hire agreement stating the consumer’s rights.
Grow your business successfully
How to identify and overcome the challenges and the pitfalls that you may encounter while growing your business
Does my business need a consumer credit licence?
If you sell on credit, lend money, issue credit cards, collect debts or give debt advice, you may need a consumer credit licence to operate.
How to apply for a consumer credit licence
You can apply for consumer credit licensing from the Financial Conduct Authority who will assess your fitness on factors such as competence and past offences.
How to maintain heating systems effectively
What a professional should check when maintaining heating and hot water systems and regular checks you can carry out.
Risk management
Introduction to the risk management process and the steps to help you identify, manage and minimise risk in your business
Compliance and regulatory risk
How to identify and manage compliance and regulatory risks in your business
Manage asbestos in rented business property
Responsibilities for managing asbestos in commercial premises, and who exercise them.