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Measuring the success of your telemarketing campaign
Measuring the various factors of your telemarketing campaigns will show you if it's been successful.
Telemarketing methods for targeting customers
How to contact customers, use an agency, and other activities to improve your business.
Advantages and disadvantages of telemarketing
The advantages and disadvantages of telemarketing for your business including providing a personal service and legal risks.
How to start telemarketing in your business
An overview of telemarketing and how to get started including finding your target audience, whether you should outsource and the costs of telemarketing.
What is telemarketing?
Definition of telemarketing and what it can be used for, including the difference between outbound and inbound telemarketing.
Telemarketing planning
How to determine the target audience for your telemarketing campaign, and how to choose a service provider.
Targeting consumer audiences using telemarketing
How to target the correct audiences when planning telemarketing campaigns.
Telemarketing scams and legal issues
How you can protect your customers when telemarketing, and telemarketing legalities and scams to be aware of.
Purchasing carbon offsets
Offsetting the carbon emissions that you can't help producing and checking the quality of carbon offset products.
Approval and labelling when supplying pesticides and biocides
How to apply for approval to sell pesticides and biocides, and information you must provide to customers.
Approved pesticide and biocide products and qualifications
Check if your pesticide or biocide is an approved product, qualifications for fumigation and POPs phase out.
Care when using pesticides and biocides
Using pesticides and biocides - aerial application, using pesticides and biocides near water, dealing with spills.
Identifying asbestos
Your responsibilities for identifying asbestos and maintaining an asbestos register for your buildings.
Working with asbestos
The legal responsibilities that apply if you work with asbestos and the practical steps to take when you find asbestos.
Registering as a landlord
All landlords in Northern Ireland must register for the Landlord Registration Scheme.
Use social media safely
How to take measures to ensure your business is using social media safely and securely, protecting your reputation, securing data and being aware of the law.
Social media and the employment relationship
Things to consider when employees use social media including developing a social media policy, monitoring social media, legislation and network security.
Product compliance when placing certain goods on the Northern Ireland market
Guidance for businesses on EU market surveillance rules that apply to certain products placed on the Northern Ireland market.
Digital marketing plan - situation analysis
Describe the environment in which your business operates and carry out a SWOT analysis to highlight your strengths, weaknesses, opportunities and threats.
Digital marketing plan - executive summary
How to write your executive summary - the summary of key issues you will need to include in your digital marketing plan including, objectives and tactics.