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Maternity pay
Eligibility for statutory maternity pay (SMP), how to recover SMP payments, and the option of enhancements to SMP.
What is meant by bullying and harassment?
Offensive or insulting behaviour such as verbal abuse or public humiliation can make employees unhappy or fearful.
Why does bullying and harassment occur?
A look at the reasons why people bully and harass others in the workplace.
The impact of bullying and harassment
A business may be guilty of discrimination, breach of contract or a criminal offence if an employee is bullied or harassed.
Recognising bullying or harassment
Look out for absenteeism or a change in behaviour if you suspect an employee is being bullied or harassed.
Preventing bullying and harassment
A properly implemented bullying and harassment policy is essential to your business.
Using overtime successfully
Regulations on overtime and avoiding excessive overtime.
Overtime and holiday pay
How employers should treat overtime, commission, and bonus payments for holiday pay.
Direct mail
What direct marketing is, tips for a successful direct mail marketing campaign and the typical items you might include in your mailing campaign.
Drawing up an anti-bullying and harassment policy
Consult staff and trade unions when creating procedures to deal with harassment and bullying.
Direct marketing: legal issues and best practice
Key regulations that may affect your direct-marketing activities including the data protection act, and how to ensure your activities are within the law.
Dealing with bullying and harassment claims
Set up policies to deal with grievances fairly and sensitively and protect both the complainant and the alleged bully.
Using your customer database for marketing
Benefits of using your database for marketing purposes, segmenting your customers by their purchasing behaviours and being aware of potential problems.
Leaflet drops and handouts
When handing out leaflets or door-to-door distribution may be effective – consider the potential benefits and the possible pitfalls of leafleting and handouts.
Seven tips for employers to improve work-life balance
Practical tips to help employers encourage a work-life balance amongst their staff.
Direct marketing
How to use direct marketing to communicate your sales message to your customers.
Maternity leave and pay
The statutory rights to leave and pay when an employee has a baby.
Advantages and disadvantages of direct marketing
The pros and cons of using direct marketing tactics such as telemarketing, email marketing and direct mail to reach your audience and generate sales.
Notification and confirmation of maternity leave
Employee and employer obligations regarding maternity leave notification.
Setting sales activity targets
Sales activity targets including phone contacts, meetings, lead generation and managing prospects.