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Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Material efficiency and reducing waste in your hotel
How to reduce waste and use materials more efficiently in areas across your hotel including procurement and office, bedroom, kitchen and cleaning consumables
Save water in your hotel
Use water more efficiently in your hotel in guest rooms, catering, laundry, swimming pools and grounds maintenance, investigate alternative water sources
Ten top tips for resource efficiency in your hotel
Easy-to-follow tips for improving energy, water and materials efficiency and reducing waste in your hotel, from controlling bedroom temperatures to recycling
Energy efficiency in your hotel
Save money, enhance your reputation and help the environment by making your hotel more energy efficient through best practice environmental techniques
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service
Types of stock
The four main types of stock - raw materials and components, work in progress, finished goods and consumables
Stock security
Set up a security policy, prevent employee theft and ensure you comply with health and safety requirements
Using RFID for inventory control, stock security and quality management
RFID inventory management provides a highly versatile way to control and track stock
Control the quality of your stock
Stock and batch tracking, checking goods and the British Standards Institute scheme for quality management
How much stock should you keep?
Advantages and disadvantages of keeping either plenty of stock or very little
Stock control methods
How to control stock through reviews, minimum levels, using batch control and first in first out systems
Stock control systems - keeping track manually
Using inventory listing, stock codes, stock books and a simple re-order system to manage your stock
Stock control systems - keeping track using computer software
Sales order processing, automatic stock monitoring and how to choose the right stock control system