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The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Costs of buying business property
Financial considerations you should take into account when purchasing commercial premises.
Advantages and disadvantages of buying business property
You should weigh up both pros and cons when considering buying a business property.
Buying commercial property: using a surveyor
A surveyor can help you negotiate insurance and contracts and give you advice on any alterations that may be required.
Buying commercial property: concluding the sale
Completing the sale of a business property including exchanging contracts, deposits, paying Stamp Duty Land Tax and Land Registry fees.
Make an offer to buy a business property
Understand conditional offers, lockout agreements, building survey results and raising finance for the purchase.
Buying commercial property: using a solicitor
A solicitor can offer valuable legal advice and support to negotiate a suitable deal when purchasing business property.
Buying business property
What to consider when buying your own business premises, financial and legal aspects, and when to use a solicitor or surveyor.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
How to report a cyber crime
Find out where and how businesses can report online fraud, cyber security incidents and other types of cyber crime.
IT risk management process
How to identify risks and assets as part of the IT risk management process, and create risk management plans procedures.
IT risk assessment methodology
An effective IT risk assessment looks at risk based on the probability of it occurring and the cost of impact and recovery.
ISO 27001 IT security management standard
An overview of the ISO 27001 information security standard, and how it can help you improve security for your business.
Different types of IT risk
Your IT systems and data face many types of risks, including physical damage, malicious attacks, technical faults and human error.
What is IT risk?
Introduction to information technology (IT) risk and its potential to damage or devalue your business.