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Measure and benchmark your website performance
How to monitor and benchmark the performance of your website and use this data to improve your customers' experience.
Set up an e-commerce website (video tutorial)
Watch our quick video tutorial to learn how to build your e-commerce website, what to put on it and the laws you must follow when selling online.
Test and launch your website
How to successfully test and launch a website, carry out staff training and what to do after the launch.
Website maintenance: options and requirements
Businesses should keep their websites secure, accurate and up-to-date - here's why and how to do it.
Secure your business assets
How to identify and protect your assets, including your vehicles and transported goods.
Preventing identity theft, scams and fraud
How to protect your business from the risk of identity theft.
Business security: cash
How to handle cash, cheques, and debit and credit card payments securely.
Business security: stock and theft prevention
Keep track of stock, maintain security, and avoid staff theft by restricting access to stock and using CCTV.
Business security plans and procedures
Plans and procedures to physically secure your business property and assets.
Reporting a crime against your business
How to report a crime against your business to the Police Service of Northern Ireland or Crimestoppers.
Write an effective press release
The types of news that media organisations look for and the key elements your press release should include.
Non-media public relations
The key non-media PR activities you can use to raise the profile of your business including sponsoring events.
Customer relationship management
Introduction to customer relationship management, the systems available, and how they can help you to improve sales and productivity.
Data protection and cloud computing
What you need to know about cloud privacy and securing your business and customers' data in the cloud.
Disadvantages of cloud computing
Understand the disadvantages of cloud computing and learn how to protect your business against common risks, including data breaches.
Cloud applications for small business
What to look for when selecting a cloud computing service, application or provider.
Cloud downtime and business continuity
How to plan for cloud services downtime, mitigate risks to your business or use cloud as a business continuity solution.
Tips for moving your business to the cloud
How to migrate your operations into the cloud and assess services and providers for your business.
Advantages and disadvantages of using online marketplaces
The benefits and challenges of using online marketplaces such as Amazon or eBay to sell your products over the internet.
Selling through online marketplaces
The main benefits of selling through online marketplaces such as eBay and Amazon and advice on how to get started selling.