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Handling higher volumes of incoming calls
Use automated telephony features such as call distribution or automatic attendants to handle a high volume of calls.
Computer telephony integration (CTI)
What is computer telephony integration or CTI, and how integrating telephone and IT systems can benefit your business.
Basic telephony functions
Six essential functions of office phones systems, and how best to use them to benefit your business.
Advantages and disadvantages of mobile phones in business
Pros and cons of using mobile phones and tablets in the workplace, and possible risks to your business.
Sample telephone usage policy
How to write an acceptable telephone usage policy for your business to ensure that you include all the key terms.
Choose the right telecoms supplier
Key things to consider when selecting a supplier for your business' telecoms service.
Using your mobile in EU and EEA countries
How leaving the EU has affected mobile roaming in EU and European Economic Area (EEA) countries.
Get the right insurance cover for your business
How to choose an appropriate insurance policy for your business, minimise costs and use insurance brokers.
Commercial vehicle insurance
Type of motor insurance you will require for business vehicles or if employees use their own vehicle for business purposes.
Making an insurance claim
Prompt contact with your insurer makes the process of making a claim for damage or loss of assets easier.
Cyber insurance
Cyber liability insurance helps you recover data losses, damage to IT systems, and costs if your business is the victim of cyber crime.
Working from home: business insurance
Specialised insurance for homeworkers is essential as general household insurance will not cover your business.
ISP service level agreements
What are ISP service level agreements, what needs to be included and how to use SLAs to ensure your business internet is reliably up and running.
Obtaining, recording and managing consent under the UK GDPR
Introduction to consent under the UK GDPR, the right to withdraw it, and the consequences of non-compliance with consent requirements.
Lawful basis for processing of personal data
An overview of the six lawful bases for processing personal data under the UK GDPR, and how to rely on them in your business.
Who does the UK GDPR apply to?
Understand the difference between data controllers and processors, and how the UK GDPR applies to each group.
Data protection principles under the UK GDPR
Key UK GDPR principles include lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security and accountability.
What is considered personal data under the UK GDPR?
Find out what constitutes personal data under the UK GDPR, and if your processing activities need to comply with the UK regulation.
UK General Data Protection Regulation (UK GDPR)
Overview of the UK GDPR, its principles, rules and requirements for the collection and processing of personal data.
Project management templates and tools
Find project management sample documents and templates, including project scope, project plan and risk register templates.