Search results
Segmenting your email marketing lists
How to ensure your marketing emails are sent to carefully targeted recipients by segmenting your lists and tailoring your email message to secure more sales.
TV, radio and cinema advertising
How radio, TV, and cinema advertising can help you reach your target audience, the costs you may incur and how to make the most from each of these mediums.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
Fuel Duty forms, notices and reference material
Access the forms, notices and reference materials for Fuel Duty.
Filing your Company Tax Return
How to file your Company Tax Return with HMRC, filing software and penalties.
Exporting goods and services and VAT
Understand your VAT obligations when exporting goods or services
Find company information using Companies House services
How to search and find company information using Companies House services including WebCHeck.
File your Companies House information online
How your company can send your information to Companies House using their online services.
HMRC complaints and appeals
Guidance for Northern Ireland businesses on how to complain and make appeals to HM Revenue & Customs.
How to register for VAT
How and who needs to register for VAT with HM Revenue & Customs
Employees joining, leaving or changing their circumstances
Inform HMRC about employee changes in circumstances including tax codes, employee leaves or dies, gender change and reaching pension age.
Expenses and benefits
Expenses and benefits for employers, company cars, fuel rates, non-taxable expenses and paying expenses through payroll.
Importing goods and services and VAT
Understand your VAT obligations when importing goods or services