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Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
How to report a cyber crime
Find out where and how businesses can report online fraud, cyber security incidents and other types of cyber crime.
IT risk management process
How to identify risks and assets as part of the IT risk management process, and create risk management plans procedures.
IT risk assessment methodology
An effective IT risk assessment looks at risk based on the probability of it occurring and the cost of impact and recovery.
ISO 27001 IT security management standard
An overview of the ISO 27001 information security standard, and how it can help you improve security for your business.
Different types of IT risk
Your IT systems and data face many types of risks, including physical damage, malicious attacks, technical faults and human error.
What is IT risk?
Introduction to information technology (IT) risk and its potential to damage or devalue your business.
IT risk management
Introduction to IT risk management and processes you should follow to manage and mitigate IT risks in your business.
Data subject rights under the UK GDPR
Introduction to the rights of individuals under the UK GDPR, and your duties and obligations in respect of them.
Sample acceptable internet use policy
Find sample wording for an internet use policy, which sets out your employees' responsibilities when using the internet.
Sample acceptable email use policy
Use our email policy template to set out your employees' responsibilities when using email in your business.
Sample website copyright statement
Use our digital copyright statement and disclaimer template to state the copyright position of your website content.
Sample business email disclaimer
Use our free email disclaimer template to include your business’ legal information, confidentiality or warnings in your emails.
Sample IT policies, disclaimers and notices
Free templates for IT policies and forms, including website disclaimers, copyright notices and privacy statements.
Different types of cyber crime
Understand the common ways cyber criminals may attack your business, how cyber attacks work and how they might affect you.
Cyber security for business
Introduction to small business cyber security, risks to your business, and tools and techniques to help you manage it.