Search results
Setting up as self-employed and tax
Understand what is required when becoming self-employed and your tax obligations as a sole trader
Taxes
Tax related guidance for Northern Ireland businesses, self-employed and employers including Self Assessment, VAT, National Insurance and tax reliefs
IT
Browse our key technology guidance and get impartial advice on using the latest IT systems and technologies to power your business
PAYE and payroll for employers
Guidance to help employers with key payroll tasks and PAYE requirements including choosing whether to run payroll yourself, paying someone for the first time and keeping records
Alcohol duties
Understand your responsibilities for Wine Duty, Cider Duty, Beer Duty or Spirits Duty if you manufacture, distribute or sell alcohol
Fuel Duty
Information on Fuel Duty for manufacturers or sellers of hydrocarbon oils, biodiesel, bioethanol, other fuel substitutes or fuel additives
Tobacco Products Duty
How to manage Tobacco Products Duty if you manufacture, import or distribute tobacco or sell it duty-free
Gambling duties
Duties you may need to register for and pay if you manage any gambling activities
Aggregates Levy
When and how you must pay Aggregates Levy, including how to register and when you can claim exemptions or reliefs
Climate Change Levy
How to manage the Climate Change Levy if you supply energy to business and public-sector users
Landfill Tax
How to manage Landfill Tax if you operate licensed or permitted landfill sites and how to register, pay and account for the tax
Company and LLP strike-off, dissolution and restoration
How to deal with voluntary and compulsory strike-off or restoration of a registered business
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.
How to find the right CRM supplier
Key questions to ask potential suppliers when choosing a customer relationship management solution.