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Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
What is export packaging?
Explaining the three main types of layered packaging to use when preparing your export goods for transport.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.
Prepare a written estimate
Ways of drawing up a written estimate and what to include, such as the overall price, a breakdown of costs, schedule and terms.
Prepare a written quotation
When to provide a written quotation and what you should include in it such as the overall price, breakdown of costs and contact details.
Prepare a price list
How to put together a price list and the legal obligations you must adhere to.
Win contracts at the right price
Discover what clients look for when weighing up different tenders including the lifetime cost of products and services.
Branding for different sectors
The similarities and differences between branding in different market sectors including start-up businesses, business-to-business and service businesses.
Research product and packaging changes for export
Adjusting your product to comply with law overseas.
What do businesses need to do when making environmental claims?
Responsibilities when making environmental claims and what can happen if you don’t comply with consumer protection law.
Green Claims Code checklist
Thirteen statements which businesses can use to understand how to implement and use green claims responsibly.
Crowdsourcing on social media
Benefit from using your social media presence to contribute innovative ideas and solutions to your company's problems through crowdsourcing and open innovation.
Search engine optimisation friendly web design
Learn how to optimise your website design to both work well with search engines and create a good experience for the user through content and accessibility
Your export packaging options
The ways you can choose to ship your goods, from loose and unpacked to palletised and containerised.
Where to buy export packaging and labels
How your business can find reliable suppliers of export packaging and sources of knowledge and expertise in the sector.
Advantages and disadvantages of researching export markets
The benefits and potential drawbacks of researching export markets before selling to them.