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Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Pros and cons of in-house hosting
Advantages and disadvantages of hosting your business website in-house, and resources needed to maintain your own web servers.
Social media business opportunities and challenges
Some of the opportunities and challenges you should consider when using social media for business in order to make the most of it and avoid common pitfalls.
How to keep business accounts
Different ways of keeping small business accounts, including spreadsheets and accounting software packages.
Key features of accounting packages
Understand the key features of accounting software, and how they could meet your business' specific needs and requirements.
Improve network security with VPN and firewalls
How to use virtual private networks (or VPNs) and firewalls to improve the security of your business' wireless network and wireless networking devices.
10 tips for better wireless network security
Best practices for protecting corporate wireless networks and ensuring the best possible level of WLAN security.
Wireless networking standards
Different types of WLAN standards, including IEEE 802.11 and Wi-Fi 6, and how they keep your business devices and network operating safely, quickly and properly.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Factors to consider when choosing a web hosting provider
Key considerations when choosing a web hosting plan include your website's functionality, performance and reliability.
What is website hosting?
How does web hosting work and what's involved in getting your small business website online.
Difference between a domain and web hosting
Understand the difference between a domain name and web hosting, and how they make your website accessible to your customers.
Cloud hosting
What is cloud hosting, what are the advantages of hosting your website on cloud servers, and the risks involved.
Networking administration, support and maintenance
The administration and maintenance implications of introducing a computer network into your business.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.