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Ten things you need to know about your customers
Ten things you need to know about your customers to enable you to sell more products, more efficiently – consider who they are, what they do and why they buy.
What do you know about your customers?
Understanding your customers can help you improve your sales and marketing and offer them what they really want, ask questions like who, what, why and how.
What is your unique selling point?
Understand why customers need or want your product or service and your unique selling point (USP).
Ways to find out about your customers
Different methods of obtaining the information you require on your customers, their buying habits and preferences, such as CRM and business libraries.
Understand your customers' needs
Why understanding your customers' needs is crucial to the success of your business, no matter how good your offering is, customers must want it.
Segment your customers
Putting your customers into groups could help you understand and target their needs more effectively and identify the most and least profitable customers.
Client's guide to cutting waste from construction projects
How clients such as developers and landlords can save money by reducing waste from their construction projects.
Save costs from your construction projects
Some initial cost-saving steps that clients can take to reduce the waste in any construction project.
Business leadership to cut construction waste
How clients can place waste management and waste reduction at the centre of their construction projects.
Processes and equipment for aggregate recycling
Understanding the types of processes and equipment needed for aggregate recycling, and equipment suppliers.
Recovering and reusing aggregates from demolition work
How to go about using reclaimed aggregates from demolition projects to use in new build construction projects.
What are recycled and secondary aggregates?
What recycled and secondary aggregates are, where they come from and examples of them in the construction industry.
Where to use recycled and secondary aggregates
When you can use recycled and secondary aggregates in construction projects and in what form they can be used.
Choosing the right recycled and secondary aggregates
How to ensure recycled and secondary aggregates are used for your construction project and choosing the right types.
Waste controls on aggregate recycling
Guidance on the regulations on processing construction waste and who should be aware of these controls.
Geosystems and recycled and secondary aggregates
The benefits of using recycled aggregates in geosystems and related standards you should be aware of.
Quality standards for recycled aggregates
Quality management processes and the standards that you should follow when producing recycled aggregates.
The eCommerce Directive and the UK
What you need to do now that the eCommerce Directive no longer applies to the UK.
Working with Northern Ireland Trading Standards Service
How Trading Standards can help your business comply with the law when a customer has lodged a complaint about your business or you need general advice.
Fair trading for businesses selling goods or services
An overview of the law relating to fair trading and how this may affect your business - including pricing and product description.