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Check if you need to make an entry summary declaration
Find out if you need to make an entry summary declaration if you are moving goods into Great Britain or Northern Ireland directly or from Great Britain to Northern Ireland
Outward processing
When you export goods outside the UK and EU for processing or repair and then re-import them, you can use Outward Processing to reduce your duty payments
Temporary Admission
How to apply for Temporary Admission to import goods into the UK or EU and use them for up to 2 years or more, before re-exporting them
Tool: Check duties and customs procedures for exporting goods
Access information such as duties and customs procedures for over 160 markets around the world
Business contracts and fair competition
Forming contracts with other businesses, resolving disputes and competing fairly
Product safety
Laws and guidance for businesses on product safety in Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Carrying out and commissioning research on overseas markets
Undertaking market research in overseas export markets.
Top tips for conducting export market research
Five top tips to help you conduct your export market research.
Health and safety during storms and bad weather
Health and safety considerations during bad weather and storms, including assessing the risks and taking action to protect workers.
Research product and packaging changes for export
Adjusting your product to comply with law overseas.
Conducting in-market export research
Ways of conducting in-market research on export markets.
What does importing involve?
Dealing with suppliers, controlling risk, handling import paperwork and foreign currencies.