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GB CLP
Your role and responsibilities under GB CLP and where to get support for activities which fall within scope
EU REACH
How EU REACH affects businesses in Northern Ireland and where to get support if your activities fall within scope
UK REACH
Guidance on how UK REACH regulates chemical substances that are imported into Great Britain from Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Should you bid for a tender?
The key points to consider when deciding to tender for a contract.
Tender for a contract
How to prepare convincing tenders to win business from both private and public sector organisations.
Weights and measures rules for bakers
Weights and measures rules for bakers including rules regarding the weight of packaged bread.
Weights and measures for packaged goods
What you must do if you sell goods in packages of a pre-determined constant quantity, including rules on average weights and ‘tolerable negative error’.
Weights and measures rules for greengrocers
Weights and measures rules for greengrocers including selling loose fruit and vegetables by net or gross weight and selling countable items.
Weights and measures rules for butchers
Weights and measures rules for butchers including selling by net or gross weight, displaying prices and using approved scales.