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Use terms and conditions to get more from your supplier
When buying goods or services from another business, try to negotiate with your suppliers to include contract terms and conditions that benefit your business.
Remedies for breach of supplier contracts
What to do if the goods or services you purchase don't match the contract you've agreed with your supplier and what laws apply in these situations.
Terms and conditions when buying goods and services from another business
Businesses buying goods or services from another business should make sure the seller hasn't inserted any exclusion clauses and left you at a disadvantage.
Terms and conditions for IT and online contracts
Advice on protecting your intellectual property with contacts when procuring certain IT services and on checking how web-based contracts will be concluded.
Consider the full life cycle in environmental claims
Consider whether selective environmental claims about a product or service may give an overall misleading impression.
Substantiate your environmental claims
Businesses should provide evidence, which can be verified, to support their objective or factual environmental claims.
Truthful and accurate environmental claims
How to avoid misleading consumers by giving them an inaccurate impression, even if those claims are factually correct.
Open and transparent environmental claims
The environmental claims your business makes must not omit or hide important information from consumers.
What do businesses need to do when making environmental claims?
Responsibilities when making environmental claims and what can happen if you don’t comply with consumer protection law.
Green Claims Code checklist
Thirteen statements which businesses can use to understand how to implement and use green claims responsibly.
Fair and meaningful environmental claims
It is important that your customers are not misled by the way comparative environmental claims are made.
Environmental claims on goods and services
How your business can comply with your obligations under consumer protection law when making environmental claims.
Business to business sales contracts
Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from consumer transactions.
Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online.
Select a commercial agent
Sources of information on commercial agents and the qualities you should look for in an agent including their history, financial security and reputation.
Sell through a commercial agent
How to get help in selling by accessing specialist sales skills to explore new and overseas markets by working with an independent commercial agent.
Difference between a quotation and an estimate
The difference between a price quotation and an estimate, and when each may be appropriate.
Prepare a price for a tender
How to decide on and present your price when submitting a tender and what information to include, such as overall price and a breakdown of costs.
Prepare a written estimate
Ways of drawing up a written estimate and what to include, such as the overall price, a breakdown of costs, schedule and terms.
Prepare a written quotation
When to provide a written quotation and what you should include in it such as the overall price, breakdown of costs and contact details.