Search results
Responding to a Freedom of Information request
What to do if your business receives a request for information under the Freedom of Information Act.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Different types of internet service providers
Understand the different types of internet service providers and the services they offer to businesses.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Choose an internet service provider for your business
What to consider before choosing an internet service provider for your business, and how to find the right ISP to suit your needs .
Using the internet for business
Reasons for using the internet in business, main considerations and common pitfalls businesses should be aware of.
Advantages of using internet in business
Using internet in business can increase your profits, reduce costs and help you work more productively.
How to build a secure extranet?
How to create an extranet site for your business, taking into account functionality, technical considerations, hosting and costs.
How to set up a company intranet?
How to plan and set up your intranet, taking into account functionality, technical considerations, hosting and costs.
Internal or external intranet hosting
Advantages and disadvantages of hosting your intranet internally or externally.
What is an extranet?
Best practice on company extranets - what are they, why should you have an extranet in your business and how to make it a success.
Benefits of extranet
Discover the key advantages of extranet to your business, including cost savings, greater quality of service and efficiency in business processes.
Content management for intranets and extranets
How a content management system can help in updating and publishing information on an intranet, extranet or website.
Benefits of email and the internet
Discover the advantages of using the internet and email when doing business or advertising online.
Business phones: buyer's checklist
Use our checklist to help you determine your requirements and buy the best phone system for your business.
Advantages and disadvantages of VoIP
How Voice over Internet Protocol works, what are the benefits of VoIP, and how to use it to your business' advantage.
Handling higher volumes of incoming calls
Use automated telephony features such as call distribution or automatic attendants to handle a high volume of calls.
Computer telephony integration (CTI)
What is computer telephony integration or CTI, and how integrating telephone and IT systems can benefit your business.
Basic telephony functions
Six essential functions of office phones systems, and how best to use them to benefit your business.