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Gambling duties
Duties you may need to register for and pay if you manage any gambling activities
Aggregates Levy
When and how you must pay Aggregates Levy, including how to register and when you can claim exemptions or reliefs
Climate Change Levy
How to manage the Climate Change Levy if you supply energy to business and public-sector users
Landfill Tax
How to manage Landfill Tax if you operate licensed or permitted landfill sites and how to register, pay and account for the tax
Computer health and safety at work
Promoting safe computer use, healthy workstations and frequent breaks in your workplace can prevent, eye problems, injuries and upper limb disorders to staff
Avoid slips and trips in the workplace
Identifying and managing the common hazards in your workplace which could cause staff or customers to slip or trip, including spills, cables and steps
Company and LLP strike-off, dissolution and restoration
How to deal with voluntary and compulsory strike-off or restoration of a registered business
Stress and drugs and alcohol use
Substance use problems lead to workplace stress which can affect the performance of your business.
Counselling and support for drugs and alcohol use
Services to deal with alcohol or drug use problems and to promote occupational health in your business.
Workplace testing for drugs and alcohol
What you need to consider if you plan to test for drugs or alcohol in the workplace.
Discipline, grievance and dismissal procedures
If offering support doesn't help, responding to substance use with firm action may be necessary.
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.
How to find the right CRM supplier
Key questions to ask potential suppliers when choosing a customer relationship management solution.
Payroll software
Find out how payroll software systems can help you pay your employees accurately, on time and within law.