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Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Using design to boost our sales - Mullins Ice Cream (video)
Seven top tips for creating a screen tourism experience
Best practice advice for offering a screen tourism experience, including social media, working influencers and creating immersive experiences
Screen tourism opportunities
Guidance on the screen tourism opportunities for businesses as Northern Ireland grows in popularity as a filming location
Innovation and R&D
Guidance on intellectual property, innovation and research and development, and financing business R&D in Northern Ireland
IT
Browse our key technology guidance and get impartial advice on using the latest IT systems and technologies to power your business
Innovation, research and development grants
Overview of grants and support available for businesses undertaking research and development (R&D) and creating innovative new products and services
How can I use design in my business?
An overview of the many ways you can use design in your business, how to carry out a design audit and make design a part of your strategy
Innovation in manufacturing
Discover how innovation in manufacturing can help your business overcome challenges and boost growth.
Choose and work with a designer
How to find the right designer or design agency to work with, and how to ensure that your design project is successful
Non-disclosure agreements
Non-disclosure agreements can protect your ideas or invention when you need to discuss them with investors, manufacturers and other third parties
Intellectual property: the basics
How to recognise and use different types of intellectual property rights to protect your business' inventions and ideas
Design for start-ups
Understand the role of design in starting a business and its importance when developing new products or services, or entering new markets