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What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Accepting card payments in retail
How to start accepting card payments in your business, and the types of card that can be used for payments.
Types of retail payment
The types of payment that retail businesses may accept, including cash, card and credit agreements, and how to choose the right option for your business.
Point-of-sale systems
The features and benefits of using a point-of-sale system in your business and how to choose the right system to suit your needs.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.
What to put in your tender
Ways to ensure your tender document reflects the client's needs including focus on the client, value for money, contracts and risk management.
Should you bid for a tender?
The key points to consider when deciding to tender for a contract.
Tender for a contract
How to prepare convincing tenders to win business from both private and public sector organisations.
How to get gigs
A step-by-step guide for musicians and bands who want to book gigs.
Weights and measures rules for bakers
Weights and measures rules for bakers including rules regarding the weight of packaged bread.
Weights and measures for packaged goods
What you must do if you sell goods in packages of a pre-determined constant quantity, including rules on average weights and ‘tolerable negative error’.
Weights and measures rules for greengrocers
Weights and measures rules for greengrocers including selling loose fruit and vegetables by net or gross weight and selling countable items.
Weights and measures rules for butchers
Weights and measures rules for butchers including selling by net or gross weight, displaying prices and using approved scales.
Sell by metric weights and measures
The metric weights and measures your business must use when selling goods, including kilograms, litres and metres.
Enforcing weights and measures legislation
Overview of who is responsible for the regulation of weights and measurement legislation in the UK.
Weights and measures
The law applying to the supply and sale of goods (including food and drink) by weight or other measures such as volume or length.