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Sales channels to reach your customers
How to decide which sales channels to use to reach your customers, including face to face, retailers and sales agents.
Application forms vs CVs in the recruitment process
Employers can weigh up the options for recruiting new staff either by requesting CVs or using job application forms.
Shortlist and invite candidates to interview
How to draw up a shortlist of candidates for interview when recruiting new staff.
Using tests in the recruitment process
The various tests employers can use in the recruitment process to help you choose the right candidate.
Pensions and retirement
Help your employees receive the appropriate state pension or workplace pension to which they are entitled.