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How to become a net zero business
Guidance for small businesses to pledge to cut their emissions to net zero and practical actions to achieve success
Support attestations: get reimbursed to move goods from Great Britain to Northern Ireland
How to apply to be reimbursed for the cost of getting a support attestation to move agri-food goods from Great Britain to Northern Ireland
Report a UK Internal Market issue
Report issues you have faced when buying or selling goods or services between different parts of the UK.
Claiming tariff quotas to reduce import duties
Tariff quotas let you import a certain amount of specific goods at a lower rate of duty. Most tariff quotas operate on a first come first serve basis
Pollution incidents and environmental damage
How to prevent pollution incidents in your business through good planning, and how to remedy environmental damage
Packaging and packaging waste management
How to comply with packaging regulations and how to reduce costs and the environmental impact of packaging
How to make your business more water efficient
How to use water efficiently, the benefits of saving water and your responsibilities if you take or store water
REACH - Registration, evaluation, authorisation and restriction of chemicals
What REACH is, and how you must comply with it if you supply, manufacture, use or import certain chemicals
Carry out an environmental review of your business
How reviewing your business' activities and processes can help you to reduce your environmental impact
Supply chain efficiency
Work closely with suppliers to ensure you all maintain high environmental standards throughout the supply chain
Waste electrical and electronic equipment (WEEE)
How the Waste Electrical and Electronic Equipment (WEEE) Regulations affect producers, distributors and users
Review and improve your environmental management system (EMS)
How to continually improve your environmental management system with regular audits and management reviews
Using the New Computerised Transit System (NCTS) to move goods
Understanding the New Computerised Transit System and how to use it in your business
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.