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Review and improve your environmental management system (EMS)
How to continually improve your environmental management system with regular audits and management reviews
Do you need payroll software?
Not every business needs payroll software - here's how to determine if you need a computerised payroll package for your business.
Types and examples of CRM software
Understand the main types of CRM systems and find examples of outsourced, off-the-shelf and managed CRM software solutions.
What is a customer relationship management (CRM) system?
Understand what a customer relationship management system is, how it works and how it can help you turn customer data into actionable insight.
Business benefits of CRM systems
Key benefits of customer relationship management systems that can help improve customer satisfaction, retention, acquisition and processes.
Potential drawbacks of CRM systems
Understand the potential challenges and risks of implementing customer relationship management systems, and how to avoid them.
Decide if your business needs a CRM system
Six signs that will tell you if you need a customer relationship management system for your business.
Create your CRM strategy
Understand the importance of a customer relationship management (CRM) strategy and why you should create one for your business.
How to find the right CRM supplier
Key questions to ask potential suppliers when choosing a customer relationship management solution.
Payroll software
Find out how payroll software systems can help you pay your employees accurately, on time and within law.
Different types of computerised payroll systems
Different types of computer payroll systems, including basic payroll packages and fully featured online or cloud-based payroll.
Payroll software features
Features and functionality to consider when choosing payroll software, including multi-user capability and reporting options.
Advantages and disadvantages of payroll software
Compare the pros and cons of computerised payroll over manual processing to help you decide which method is most suitable for your business.
Payroll software: what it can and can't do
Understand what payroll software can and can't do, its capabilities and inputs required for pay rates, deductions and hours worked.
Payroll software security and data protection
Find out how to safeguard your data if you're using payroll software and what data protection means for payroll.
Choosing a payroll software supplier
How to choose a payroll software provider and understand the different factors, including electronic filing, operating costs and software updates.
Advantages and disadvantages of outsourcing your payroll
Understand the benefits and risks to your business of outsourcing your payroll to an accountant or a specialist payroll company.
What is open source software?
What is open source software, how does it work and how is it different to proprietary, closed-source software.
Open source business software
How to run your small business with free open source software, and where to find the best open source business applications.
Examples of popular open source products and types
Common types of open source software and examples of applications for small business accounting, project management, etc.